Your Northeast Illinois Property Maintenance Resources

Frequently Asked Questions

We believe in clear communication. Below are answers to the most common inquiries regarding our property maintenance, repair services, and service area in Northeast Illinois.

  • What areas does Riverside Maintenance serve?

    We proudly serve the entire Northeast Illinois region, primarily focusing on properties in Lake and Cook Counties, including Gurnee, Waukegan, Libertyville, and surrounding towns.

  • Do you offer 24/7 emergency service?

    Yes, we offer professional 24/7 emergency service and are always ready to respond rapidly to critical issues such as burst pipes, electrical outages, and no-heat calls.

  • What is included in your preventative maintenance program?

    Our programs include regular interior and common-area inspections, system checks (HVAC, utilities), filter changes, safety device testing, and ongoing small-issue correction to prevent major breakdowns.

  • Do you coordinate licensed tradespeople?

    Absolutely. We handle unit and building repairs across all trades (plumbing, electrical, HVAC, carpentry) and coordinate licensed specialists when the scope of work requires it.

  • How do you handle unit turnovers?

    We streamline the process with efficient move-out inspections, punch-list completion, necessary paint/drywall work, flooring fixes, and final walk-throughs to minimize vacancy time.

  • Can you assist with large capital improvement projects?

    Yes, we provide full support, including managing bids, schedules, quality checkpoints, and progress updates for kitchen/bath refreshes, flooring campaigns, and common-area modernization.

  • What types of properties do you service?

    We service a wide range of properties, including multi-family apartments, single-family homes, duplexes, commercial developments, associations, and office spaces.

  • How do you ensure safety compliance?

    We help properties stay inspection-ready by identifying and correcting potential hazards and code-related issues during our routine inspections and walkthroughs.

  • What is your process for snow and ice control?

    We provide snow readiness and ice control coordination as part of our grounds care services to ensure walkways and parking facilities remain safe and accessible during winter months.

  • What sets Riverside Maintenance apart from competitors?

    Our 25 years of local experience, our commitment to utmost honesty and transparency, and our solutions-first approach to 24/7 comprehensive service distinguish us as the premier partner.